Hill Burn Ltd is an Independent firm of Loss Adjusters/Consultants providing a bespoke claim handling service for Insurers of both Commercial and Domestic Properties within our specialist field of Underground Services.
The Company was formed in 1997 and has dealt with many thousands of claims over the last 17 years for Insurance Companies, Loss Adjusters, Management Companies and Local Authorities. Our Head Office is based in the North West and our panel of Approved Contractors provides total UK Coverage, including the North of Ireland, Isle of Man and the Channel Islands.
Our aim is to deliver a 'customer focused' Claims Handling Service for all our Principals. The Customer is Our Priority! Our goal is to provide the best claims handling in the industry.
Hill Burn's focus on treating customers fairly and as individuals is underpinned by the company values which are:
- Integrity in all that we do
- Value people and deal fairly
- Open and honest in all our transactions
We have a commercial awareness of the need to retain quality business whilst combining this with the need to keep costs to a minimum without a reduction in quality.
We believe that by delivering a service that is focused on the customer's need for regular communication, clarity of information, together with competitive and honest pricing, we promote positive customer relations and improved customer retention. The Policy Holder is contacted immediately upon our instruction and at each stage of the claim; the management process is in place to ensure the customer receives excellent service whilst we provide the Insurer with regular updates, and accurate and professional reports. Quality repairs are undertaken at completive prices.
Please give us a call to discuss your needs and we shall arrange for one of our Business Development Managers to speak to you or visit you to discuss your requirements in more detail.