At Hill Burn our customer is your customer. The customer is always at the forefront of everything we do from the moment we receive the claim. Priority is given to making them fully aware of the process they will go through with their claim. The customer will be kept fully updated throughout the life cycle of their claim, whether this is through our own internal procedures or once the works are being handled by one of our Approved Contractors. The customer will never be left not knowing what will happen next and when. Take a look at some of the comments made by satisfied customers who have dealt with us previously over the years.
Our vision is based on the need to provide an open and honest claims handling procedure where the needs of the customer are put first and not caught up in our own internal processes. We are also well aware of the need to reduce costs, reduce claim cycle times which we hope in turn, will improve customer retention. We do not want to be the biggest, but we do want to be the best.
We invest heavily in our staff and their training as it is through them that we will achieve our goals. We invest in our Approved Contractors who represent ourselves and our principals. They too have our understanding of what is required and as a result, assist in the retention of business for us all. Let us assist you.
What the Insurers who currently use us have to say about us;
- "Hill Burn explain the Insurance medium very well"
- "Their staff are very good"
- "The dealings I have had with the staff have all been excellent. They are good, friendly and helpful"
- "Extremely professional they are one of the best third party contractors that we use. A lot of people in this industry , you need to keep contacting them, with Hill Burn you tell them what the problem is and they resolve it, its as simple as that"
- "They are top of their game"
- "You can use any form of communication, be it phone, fax or email. They are always contactable and prompt is responding. They phone customers immediately upon their instruction. They have a nationwide base of contractors and there is nothing I could suggest on how they could improve their service."
Feedback from Policyholders
- "Dear Hill Burn – just a quick not to thank you for your part in getting the drains fixed at 58 Fountain Road. Your Engineers came , fixed the problem in no time and now everything smells as good as new mown hay . Many thanks for your help and kindness"
- "We admired greatly the men who came to do the work. They spent the whole time working in the rain without complaint and we would thoroughly recommend them."
- "I just want to say a big thank you for all your help dealing with the third party, I would never been able to cope without you! "